Sr. Account Manager, GFO Fiduciary (Finance)

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

The Global Family & Private Investment Offices team ("GFO") is a sales and client servicing group, within the Wealth Management division, specifically dedicated to supporting ultra-high net worth individuals and families (>$200m of investable assets), their charities and foundations. Given their wealth, these families act like institutions but require a personal and high touch approach, as well as the highest level of discretion. Our families' wealth is mixed in nature with some being multi-generational inherited wealth and some being new entrepreneurial wealth. With the diversity of their investments, they often take a broad range of products and services from Northern Trust including asset servicing (custody), fiduciary, fund administration, investment management and banking/credit.

The Sr. Account Manager owns the coordination of banking/custody/fiduciary/investment administration for complex Wealth Management clients. Anticipates and identifies client needs and handles client inquiry resolution. Coordinates set-up of account services and monitors client reporting. Serves as main liaison for the client service team, working with key partner areas supporting client requirements. Identifies service efficiencies and process improvements, using creative and proactive measures.

Acts under general supervision (but works independently a majority of the time). Completes review and obtains necessary approvals/guidance on transactions and/or documentation items.

Key responsibilities include:

Banking Support:

• Works with bankers, relationship managers and account managers to support daily client banking needs; supporting all banking products and services. Acts as banking subject matter expert.
• Processes daily transactions as required by the client including, but not limited to, communication of complex loan pricing, loan borrowings, loan payments, requests for funds under established lines of credit.
• Independently creates and implements complex banking structures, including treasury management services. Assists with onboarding of new clients.
• Direct set up of various types of client accounts and services. Keeps abreast of all new products/services to respond to client inquiries and assist in selling services.
• Is well versed in the compliance requirements for new accounts/relationships. Monitors compliance reports for adherence to policy and procedures.
• Interacts with partners in various operating areas to ensure accurate processing, to resolve issues and to research client inquiries.
• Represents team at National Loan Services and Regional Banking meetings.

Custody Support:

• Manages client account administration which may include a focus on complex asset servicing, trust administration, banking, investment manager or consultant activities. Acts as asset servicing subject matter expert.
• Independently coordinates the daily execution of client requests, communicating progress status with clients, vendors and the internal service team, regularly.
• Works with relationship managers to ensure appropriate and necessary documentation is received and maintained.
• Able to anticipate and identify clients' needs related to service requests and integrate knowledge of organization to meet/exceed these needs.
• Works with relationship managers in developing/identifying additional business, preparing for client meetings and coordinating the service team.
• Ensures accurate set up and review of fees.
• Expected to use initiative to research initial issues, but can then refer complex problems to managers/experts
• May have direct interaction with committees, clients and/or Senior Management
• Able to serve as key subject matter expert and mentor to other more junior level employees
• Carries out complex activities with significant financial, client, and/or internal business impact
• Creates and maintains internal documented procedures for assigned client relationships, including special procedures
• More technically sound in area of expertise and has broader knowledge of other areas
• Delivers a work product that requires less revision
• Able to facilitate discussions and reach decisions
• Works effectively as a team member but also independently
• Works toward becoming proficient in all areas of the job

Knowledge:

• Knowledge of trust/banking products and services, including industry knowledge, usually acquired through related work experience is required to service client and administrative needs.
• Organizational and time management skills are necessary in order to monitor consistent flow of requests in a daily deadline, time-critical environment.
• Excellent verbal and written communication skills are required. Critical thinking, analytical and problem solving skills are needed to identify and resolve client inquiries.

Experience:

• A College or University degree and/or 4-8 or more years' relevant experience in trust/banking operations experience is preferred
• Client servicing background and proven work record is required
• JD and fiduciary background is a plus

Salary Range:
$74,200 - 126,200 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.