Practice Secretary (Administrative)
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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
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Time Type:
Part timeDepartment:
South End Washington Family MedAll Locations:
1601 Washington StreetPosition Summary:
The Practice Secretary plays a crucial role in supporting the delivery of services to patients and staff through a range of clerical and reception tasks. As the first point of contact, you will utilize exceptional customer service skills to greet patients, manage walk-ins, and facilitate smooth operations within the practice. Reporting to the Clinical Coordinator, this is a per-diem position.Essential Duties and Responsibilities:
- Greet patients and staff in a professional, respectful manner, addressing their needs and concerns.
- Consistently provide outstanding customer service, making patients feel welcomed and valued.
- Maintain a positive attitude and use communication devices appropriately.
- Demonstrate teamwork through self-direction and self-motivation; solve problems independently or seek assistance when necessary.
- Check out patients in the computer system, enter follow-up, referral, and X-file appointments as needed.
- Review After Visit Summary instructions with patients and print additional labels when required.
- Prepare charts and perform other opening/closing procedures as needed.
- Use computer systems to schedule, cancel, and confirm appointments, request records, print information, manage X-file appointments, and communicate via email or staff messages.
Qualifications and Requirements:
- High School Diploma or GED.
- At least one year of experience in a medical office setting.
- Proficiency with personal computers in a Windows environment; medical terminology knowledge is preferred.
- Bilingual in Spanish preferred.
Pay:
- Hourly rate starts at $20.00 up to $27.00 based on experience
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
E-Verify Program Participation Statement:
NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.
