Technical Training Lead Analyst, Care Solutions - Evernorth - Remote (Finance)

Position Summary

The Technical Training Lead Analyst plays a pivotal role in supporting the development and maintenance of learning material s and communication initiatives within Care Solutions Readiness and Sustainment (R/S) . This role requires a blend of technical expertise , project leadership, and communication skills to manage curriculum resources, develop web content, and support instructional design efforts. The ideal candidate is highly organized, change agile , and comfortable working independently while engaging with stakeholders at all levels. A willingness to be flexible and cross-train within established team roles is essential for success in this collaborative environment.

Key Responsibilities

• Lead the maintenance and updates of the Curriculum Library inclusive o f reporting.

• Support Instructional Design partners in curriculum development and updates.

• Develop and manage internal web pages and intake processes.

• Partner with the Communications Lead to support blog messaging via the intranet.

• Maintain a communications calendar ensuring consistent branding and tone.

• Monitor engagement metrics and recommend improvements to communication strategies.

• Collaborate with K nowledge management and Learning and Delivery teams to align learning and communication strategies.

• Lead small to mid-sized projects or components of larger initiatives to support aligned responsibilities for this role.

• Provide support for training campaigns, change management, and employee engagement initiatives.

• Lead Relias quarterly audits

• Analyze data to identify trends and inform reporting strategies.

• Flexi ble support and cross- training within other team roles as needed.

• Own and maintain internal Sharepoint sites as needed .

• Schedule, host, coordinate facilitation resources, and facilitate R/S Connections Corners (as needed) in collaboration with R/S partners and Care Solutions operations.

Skills & Attributes

• Strong organizational skills with the ability to lead cross-functional projects.

• Effective verbal and written communication skills.

• Independent Self-Starter with the ability to work autonomously with minimal supervision, proactively initiates tasks and projects, and consistently drives results through personal accountability and resourcefulness.

• Comfortable with stakeholder engagement and feedback loops.

• Strong computer and technical writing skills focused on clarity and user experience.

• Demonstrates strength in navigating complex stakeholder landscapes to foster collaboration, drive alignment and influence cross-functional partnerships.

• Change agile, able to quickly pivot, highly adaptable and responsive to change in a dynamic environment

• Ability to navigate a fast-paced environment with tight deadlines.

• Nimble learner with ability to learn quickly and adapt to new technologies

Required Qualifications

• Bachelor's degree or 3+ years' experience in Web Design, IRIS/Intranet Development, or related field.

• Instructional design or communication background is a plus.

• Proficient in Microsoft Office Suite, especially Excel and SharePoint Online.

• Ability to work independently and support the Readiness and S ustainment model.

• Experience or knowledge of Care Solutions products and services is preferred.

• Ability to correlate data for reporting and trend analysis.

• A willingn ess to be fle xible and cross-train within established team roles.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 69,500 - 115,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.