Sales Service Technician (Sales)
Company Description
Grow your career with Halton Company! We are seeking a Sales Service Technician at our Piedmont, SC facility. Halton provides medical, dental, and vision insurance at NO COST to our employees and their families. The company also offers a competitive 401K program, profit sharing bonuses, paid holidays, paid time off during your first year, tuition assistance, and much more. At Halton MEI USA, Inc. your wellbeing is our goal.
Halton is a world-leading designer and manufacturer of high integrity fire dampers, blast dampers, and more. With over 35 years of experience, our knowledge has been gained by supplying the world's largest companies in the oil & gas, power generation, nuclear, marine, and tunnelling markets. We are committed to resolving all your damper-related issues by tailoring innovative solutions to meet your needs.
Job Title: Sales Service Technician
Reports to: Director of Sales, Marine & Sales Engineers
Schedule: Core hours MondayFriday, 8:30 AM 5:00 PM (flexible based on business needs)
Summary:
The Sales Service Technician plays a key role in supporting customers with after-sales service needs. This position involves direct and indirect customer interaction to assess technical requirements, provide solutions, and ensure satisfaction with Halton products. The role also supports sales efforts and field service operations, requiring both technical expertise and strong communication skills.
Essential Duties and Responsibilities:
Duties may include the following. Other duties may be assigned as deemed necessary to support goals and objectives.
Collaborate with customers to ensure Halton products are specified for their projects.
Provide expert technical advice on Halton products and solutions.
Support internal sales teams with technical insights and troubleshooting.
Recommend product modifications or new designs to meet customer needs.
Diagnose and resolve issues with installed equipment, both remotely and on-site.
Drive sales growth by achieving annual sales targets and generating Ship Segment sales.
Perform actual product installation of retrofit
Manage service-related sales and field repairs.
Ensure high-quality outcomes from service contractors.
Offer feedback and assistance to Sales Engineers as needed.
Travel frequently (Up to 70%), including extended trips (up to one month) and up to three months of international travel for initial training.
Qualifications
Associates degree in Mechatronics required, and a bachelors degree in Mechanical Engineering, Electrical Engineering, or a related technical field a plus.
Strong understanding of or ability to learn Halton product functionality, with emphasis on integrated mechanical, electrical, and control systems.
Knowledge of electrical circuitry, control systems, and automationcore elements of mechatronics.
Sales acumen or willingness to develop skills in pricing and customer relationship management.
Familiarity with field service project requirements and processes.
Proficiency in Microsoft Office Suite.
Basic AutoCAD skills.
Experience or ability to learn Halton software tools: HOT, HST, HELP, HEAT, HIT.
Fluent in English (spoken and written).
Experience with Microsoft Dynamics 365 (D365) is a plus.
Valid passport required, 70% of work is travel basis and international.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing this role an employee may be expected to do, but not limited to, the following:
Frequent use of hands and fingers; ability to handle tools and equipment.
Regular standing, walking, sitting, and reaching.
Ability to talk, hear, and maintain situational awareness.
Occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
Ability to lift/move up to 10 lbs frequently and up to 40 lbs. occasionally.
Visual acuity for close and distance vision, color differentiation, peripheral vision, depth perception, and focus adjustment.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing this duty an employee may be exposed to, but not limited to, the following:
Work in both climate-controlled and non-controlled environments. Exposure to hot surfaces, moving mechanical parts, sharp edges, and welding flash. Presence of forklift and skid traffic. Occasional exposure to sea motion during fieldwork.
