Corporate IT Support (Information Technology)
Corporate IT Support
ALL Erection & Crane Rental Corp.
Independence, OH - 44131
Position Summary:
The ALL Family of Companies is seeking an experienced Corporate IT Support professional to take responsibility for providing technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Plans, designs, develops, redesigns or enhances, installs, and implements various technology products, like specialty and other computer or industry equipment and systems, and enhances computer programs. This is a full-time, exempt position with comprehensive benefits in a casual business environment.
Essential Functions:
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Modify and customize commercial programs for internal needs.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Applies knowledge of software and programming to develop and test computer systems and produce the necessary outcome for stakeholders.
- Gathers and researches information; confirms specifications, standards, and changes required to make or improve a product; and reports or presents information and new ideas to be implemented into new and existing services, products, or equipment.
- May coordinate installation of software system.
- Other duties as assigned.
Skills and Experience Requirements:
- Two plus years of related work experience.
- Excellent interpersonal and customer relations skills.
- Attention to detail.
- Microsoft Office applications.
- Excellent database skills and excellent organizational skills.
- Must be able to sit for extended periods of time.
- Must be able to operate office equipment and technology
Benefits:
- Competitive salary.
- Paid Time Off and Holidays.
- Comprehensive Benefits Plans (Medical, Dental, Life, Vision, and Disability Insurance).
- 401(k) retirement plan with company match.
ALL Family of Companies
The ALL Family of Companies and its affiliated branches are Equal Opportunity Employers with competitive wage and benefits packages in a drug-free environment. The ALL Family of Companies is the largest privately-owned crane rental and sales enterprise in North America, with 29 strategically located branches operating under the ALL, Central, Dawes, and Jeffers names – including specialized divisions for aerial lifts, boom trucks (ALT Sales), and parts. Since 1964, the ALL Family has been a leader in the lift industry – with market strengths that include commercial construction, roads & bridges, power generation, plants & processing, facility maintenance, and more. We're ALL you need ®
The ALL Family of Companies is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.
Skills
Preferred- Managing multiple projects
- Strong organizational skills
- Excellent interpersonal skills
- Computer/Technical literacy
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
