Line Service Technician I & II, KOXC (Transportation)

Position Summary

The Line Service Technician I and Line Service Technician II positions are customer service roles responsible for supporting all ground operations for inbound and outbound aircraft crews and passengers. In addition, Line Service provides support to other departments, including Charter, Aircraft Maintenance, and Facilities.

Safety is of utmost importance at Clay Lacy Aviation. Line Service Technicians work with fuel and other flammable, hazardous materials, and proper handling procedures must always be followed. The airport is a high-noise environment; therefore, the use of personal protective equipment is required. Operating vehicles and moving aircraft near people, buildings, and other aircraft requires extreme caution. All procedures must be followed to ensure your safety, the safety of others, and the protection of company and customer property.

Position Summary

• Location: Oxford, CT (KOXC) - 100% On-site position
• Compensation: Hourly Rate $20.02 – $31.61 (DOE)
• Must be able to work weekends and holidays.

Our Ideal Candidate:

• Is passionate for helping people.
• Is eager and quick to learn new material.
• Enjoys collaboration and communicating with others.
• Has a strong work ethic who values honesty, integrity, humility, respect, and accountability.
• Has the passion and intrinsic motivation to learn, change, and grow.,
• Is disciplined, dedicated, and determined to produce desirable results.
• Manages their time responsibly.
• Embodies a high level of integrity and professionalism, with a commitment to maintaining confidentiality and handling sensitive information appropriately.
• Possesses a strong attention to detail.

Job Responsibilities

Line Service Technician I

• Fuel aircraft in accordance with ATA Specifications 103 and AirBP GAFO Standards.
• Marshal aircraft and assist with aircraft movement in hangars/ramp operations.
• Ensure aircraft are chocked, and secure.
• Effectively and safely communicate information and instructions verbally and/or via radio equipment.
• Aircraft lavatory and potable water service.
• Safely operate refueling trucks up to 10,000 gallons
• Load and unload baggage.
• Assist pilots with aircraft pre and post flight services.
• Top off fuel trucks and complete proper fuel farm paperwork.
• Operate light ground support equipment.
• Provide basic security duties to people and property.
• Direct people, drivers and flight crews on ramp area.
• Drive company and client vehicles off site.
• Assist other departments as required including facility and hangar cleaning.
• Other duties and tasks as assigned.

Line Service Technician II

Level I responsibilities in addition to:

• Operate ground support equipment.
• Tow aircraft. When under direct supervision, this is considered training.
• Other duties and tasks as assigned.

Essential Physical Functions

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or noise.

Line Service Technician I and II

• Step up and down stairs, ladders, tugs, vehicles, and fuel trucks.
• Work effectively while sitting, standing, walking, or running.
• Able to engage safely and effectively in gross and fine motor control movements such as operating machinery and handheld tools.
• Reach above shoulder level including waving marshalling wands.
• Reach at shoulder level.
• Execute hand signals in order to guide aircraft during arrivals and departures.
• Complete tasks safely and effectively that require hand and eye coordination.
• Lift, carry, push, and pull luggage from ground level to waist and overhead, up to 75 lbs.
• Bending and stooping to pick up tow bars, tools, and other equipment, up to 75 lbs.
• Stooping below aircraft wing to chock.
• Standing and walking for extended periods of time, running when required.

Job Requirements

Line Service Technician I & II

• Must have and maintain a valid driver's license in the state the employee's work location is based in, restricted licenses are not acceptable.
• Learn and comply with all safety and operating standards of vehicle and passenger safety as well as airport policies.
• Pass FAA Drug and Alcohol drug testing, background checks and submit to random testing when required.
• Pass pre-employment drug testing and background check
• Provide excellent customer service to both internal and external clients at all times.
• Complete NATA Safety First, Clay Lacy Aviation and other job-related training.
• Strong interpersonal and communication skills, direct interface, over telephone and in writing.
• Ability to make decisions with multiple objectives and implement in a safe, efficient manner.
• Follow oral and written directions; plan and complete assigned duties on a regular schedule; and maintain good working relationships with others.
• Schedules are subject to change. Employees must be available to work flexible hours as changes occur, examples include overtime, holidays, and covering time-off for the team.  All Line Service personnel may be required to work graveyard shifts at some point during their employment at Clay Lacy Aviation.
• Ability to perform a variety of manual tasks including but not limited to: facility cleaning, vehicle washing, aircraft window cleaning.
• Ability to work without direct management supervision.
• Must be comfortable with working outdoors, day, night and in all weather conditions.

Essential Cognitive Functions (LST I & II)

• Must be able to reason, analyze, and solve problems.
• Read, write, comprehend, and speak in English.
• Basic computer skills.
• Must have basic math skills.
• Always work safely and effectively.
• Must work well with others.
• Must be able to prioritize and multitask in a distracting environment.

Disclaimer Statement
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.

Americans with Disabilities Act (ADA) Statement
In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodation with a representative of the Office of Human Resources.

Equal Employment Opportunity (EEO) Statements
Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary Minimum: 20.02Salary Maximum: 31.61