Market Researcher - Provider Experience - Evernorth - Remote (Finance)

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

Market Researcher - Provider Experience / Market Insights Senior Advisor

Position Summary:

We are seeking a highly skilled and analytical Market Researcher to lead initiatives focused on understanding and improving the experience of healthcare providers within our provider network. This role will design and execute qualitative and quantitative research studies-including surveys, interviews, and focus groups-to gather actionable insights that inform strategic decisions and enhance provider satisfaction.

KEY RESPONSIBILITIES:

Research Design & Execution

• Develop and implement comprehensive research plans to assess provider experience.
• Design, distribute, and analyze surveys targeting physicians, clinics, and healthcare systems.
• Conduct in-depth interviews and facilitate focus groups with providers to explore pain points and opportunities for improvement.

Data Analysis & Reporting

• Analyze qualitative and quantitative data to identify trends, root causes, and actionable insights.
• Synthesize findings into clear, compelling reports and presentations for internal stakeholders.

Stakeholder Collaboration

• Partner with cross-functional teams including Provider Relations, Operations, Product, and Customer Experience to align research with business goals.
• Present findings and recommendations to senior leadership to drive strategic initiatives.

Continuous Improvement

• Maintain a pulse on industry best practices and emerging methodologies in provider experience research.
• Recommend and implement improvements to research tools, processes, and technologies.

QUALIFICATIONS:

• 5+ years of experience in applied research, preferably in healthcare or insurance preferred.
• Proven expertise in survey design, qualitative interviewing, and data analysis required.
• Proficiency with tools such as Verint, Qualtrics, SurveyMonkey, or similar preferred.
• Strong communication and storytelling skills with the ability to translate complex data into actionable insights.
• Experience working with healthcare providers or within a payer organization is highly desirable.
• Experience with journey mapping or service design preferred.
• Experience with project management processes and tools like Wrike, MS Project or similar preferred.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 114,400 - 190,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.