AWG Analyst II (Finance)
Who you are:
You are a proactive and analytical professional with a strong background in loan servicing, collections, or financial services. You excel at interpreting borrower financials, enforcing wage garnishment orders, and conducting skip-tracing investigations with precision and discretion. Your decisions are guided by a deep understanding of federal and state regulations, and you consistently uphold compliance standards including FDCPA, FCRA, TCPA, HIPAA, and IRS Tax Code.
You communicate clearly and professionally with borrowers, employers, attorneys, and internal teams. You are skilled at managing worklists, maintaining accurate records across systems, and contributing to process improvements. You take initiative in supporting team development and training, and you are committed to protecting sensitive information while delivering high-quality service.
Who we are:
Trellis Company is a nonprofit 501(c)3 corporation focused on helping people leverage the power of post-secondary education and learning to improve their quality of life and the communities where they live.
For more than 40 years Trellis has served as a student loan guarantor, helping to provide trusted guidance and services that help student borrowers successfully repay their federal loans. In addition to pioneering several technologies and services along the way, we have invested in improving student success programs through numerous grants to colleges, universities, and research groups.
Today we have expanded our services beyond higher education to include working with employers and community organizations who are focused on aligning the dreams, goals, and skills needs of employees and employers. Connecting these resources and learning pathways together with our expertise in improving student outcomes helps us all to create better and more predictable futures for those we serve.
Our stability and vision create a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!
As we move into the future, we're drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the success of students and higher education institutions. This combination of stability and vision creates a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!
Location:
The position is remote.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.
Borrower Support & Program Eligibility
- Evaluate borrower financials to determine eligibility for repayment plans, program eligibility, and wage garnishment programs.
- Counsel borrowers on available options.
- Respond to inquiries from attorneys and internal and external stakeholders.
- Administer AWG processes, including eligibility analysis, enforcement, and employer compliance.
- Review exemption and hearing requests; ensure adherence to federal and state regulations.
- Audit garnishment portfolios and monitor communications for quality and regulatory compliance (FDCPA, FCRA, TCPA, HIPAA, IRS Tax Code).
- Safeguard sensitive data including NPI, PII, and PHI.
- Locate borrowers, references, and employers using databases, public records, and online tools.
- Verify and document findings to maintain accurate and detailed reports.
- Maintain borrower records across systems, applications, and trackers.
- Initiate and process forms for various administrative programs.
- Manage worklists and utilize software tools to support operational efficiency.
- Support system enhancements and provide operational input.
- Create and maintain reports on skip-tracing and AWG activities.
- Offer feedback to enhance processes and performance.
- Engage in ongoing training to ensure compliance and enhance role-specific expertise.
- Support onboarding and skill development of team members.
- Stay informed on industry trends and best practices.
- Support Spanish-speaking borrowers as needed.
- Assist with administrative tasks, special projects, and departmental functions.
- Provide process improvement feedback.
- Maintain flexibility in work hours.
- Handle outgoing correspondence (print/mail).
- Contribute to strategic initiatives.
- Perform other duties as assigned.
- Action Oriented
- Business Insight
- Change Champion
- Collaborates
- Communicates Effectively
- Compliance
- Customer Focus
- Decision Quality
- Demonstrates Self-Awareness
- Develops Talent
- Directs Work
- Diversity Focused
- Drives Results
- Ensures Accountability
- Instill Trust
- Interpersonal Savvy
- Plans and Aligns
- Resourcefulness
- Self-Development
- Situational Adaptability
- Strong communication, numerical, analytical, critical thinking, and decision-making skills
- Possesses strong negotiation and/or collection skills
- Strong, current knowledge of federal and state laws and regulations
- Knowledge of Microsoft Office products
- Displays a self-starter attitude and is goal oriented
- Rapidly and willingly adapts to changes
QUALIFICATIONS
Education Required:
- High School diploma or equivalent.
- Two (2) years of college or equivalent experience in loan servicing, collections, customer service, financial services or student loan environment. May be substituted on a year-for-year basis.
- Bachelor's degree in business or related discipline
Experience Required:
- Two (2) years of experience in loan servicing, collections, customer service, financial services or student loan environment.
Experience Preferred:
- Experience in AWG garnishment, skip-tracing, and regulatory compliance.
PHYSICAL AND MENTAL DEMANDS
- Regular use of computer and office equipment.
- Frequent communication with internal and external contacts.
- Visual acuity for data analysis and reporting.
- Ability to maintain mental focus and attention to detail.
- Work may be conducted remotely or in an office with a surrounding small cubicle environment.
- Office work environment is climate controlled with no substantial exposure to adverse environmental conditions.
Please view Equal Employment Opportunity Posters provided by OFCCP.
We are currently hiring for the following shifts, all in Central Standard Time (CST):
Monday through Friday, 8:00 AM to 4:00 PM
Monday through Friday, 8:00 AM to 5:00 PM
Monday through Thursday, 10:00 AM to 7:00 PM, and Friday, 8:00 AM to 5:00 PM
Shift assignments are determined based on business needs and may be subject to change. Occasional Saturday work may be required depending on operational demands.
