Independence Blue Cross LLC

Apply for this job

Account Support Rep-AHNJ (Sales)



Bring your drive for excellence, teamwork, and customer commitment to AmeriHealth New Jersey. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.   

At AmeriHealth New Jersey, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace. Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.   

The Account Support Representative is a sale support position. The role is responsible for:

  • Provides administrative and operational support to the Account/Sales Rep in completion of all external customer service issues such as resolving billing, enrollment, claims issues for customers, clients, consultants, or brokers. 
  • Relieves Account/Sales Rep of account specific administrative/operational tasks in order for Account/Sales Rep to be in field developing and/or retaining accounts/selling new business. 
  • Acts as liaison between Account/Sales Rep and other segment teams to resolve outstanding issues. 
  • Primary point of contact in sales for all operational and service issues.  Develops relationships with customers, clients, consultants, or brokers.  Responds to customers, clients, consultants, or brokers inquiries on issues and works closely with Account/Sales Rep on issues that are more complex.   
  • Responsible for accurate and timely initiation of group onboarding and setup administrative tasks. 
  • Depending on segment, assists with preparation of proposals, quotes, enrollment materials and administrative follow-up with accounts, and attends customer, client, consultant, or broker meetings.
  • Utilize or develop tracking mechanisms/tools of issues to monitor, identify trends & works closely with departmental management to ensure steps are in place to mitigate repeat issues.
  • Prepares reports and maintains files and records of group accounts.  Requests reports from other areas as needed. 
  • Completes all assigned administrative/operational tasks in an accurate and timely manner, sees all issues through to closure. 
  • Depending on segment size assists with various aspects of open enrollments and customer, client, consultant, or broker meetings as needed, such as scheduling meetings, transporting materials, and ordering supplies.  May occasionally deliver presentations. 
  • Accountable for utilization of CRM tool to maximize sales/service opportunities. 
  • Performs additional duties and special projects as required.

 

Qualifications - 

  • Bachelor's degree preferred in Business, Risk Management, or related field or equivalent work
  • A minimum of two years' experience in a business service environment required. Preferably, experience should be in multiple Back Office functions, such as Customer Service, Enrollment &/or Claims in health insurance industry 
  • Preferred -- possess active NJ State Accident & Health license. 
  • A comprehensive knowledge of AmeriHealth products, benefits, and internal policies and procedures preferred
  • Strong time management, organizational, and communications skills as well as the ability to work independently on multiple tasks in a highly visible environment are required.   
  • Excellent interpersonal skills and ability to interface with multiple levels of internal and external clients is required.   
  • Proven ability to identify and resolve a problem or issue and offer a resolution.  
  • Detail oriented, able to track multiple tasks, strong follow-up skills.
  • Demonstrated ability to work in a fast paced, high-pressure environment is required.   
  • Ability to work collaboratively across multiple operational areas and within segment team 
  • Must be proficient with Microsoft Office products including Excel, Word, and PowerPoint. 
  • This role is Hybrid - mandatory 3 days in office - Cranbury, NJ

At AmeriHealth and the Independence Blue Cross Family of Companies, all qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app

At AmeriHealth and the Independence Blue Cross Family of Companies, all qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability. 

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app

Apply
Apply Here done