Program Manager 2 (Information Technology)
At SailPoint, we do things differently. We understand that a fun-loving work environment can be highly motivating and productive. When smart people work on intriguing problems, and they enjoy coming to work each day, they accomplish great things together. With that philosophy, we've assembled the best identity team in the world that is passionate about the power of identity.
As the fastest-growing, independent identity and access management (IAM) provider, SailPoint helps hundreds of global organizations securely and effectively deliver and manage user access from any device to data and applications residing in the data center, on mobile devices, and in the cloud. The company's innovative product portfolio offers customers an integrated set of core services including identity governance, provisioning, and access management delivered on-premises or from the cloud (IAM-as-a-service).
SailPoint is seeking a Jr. Program Manager to join our CSD Programs and Governance team who has program management experience in an enterprise software or technology company. The ideal candidate is goal and detail oriented with a technical background, passionate about delivering high business value and is experienced in Business Operations (Project Management, Business Process Engineering, Metrics/Reporting, Root Cause Analysis, etc.). The ideal candidate can demonstrate their experience in program managing small-medium size projects in a software or technology company. They will also possess exceptional communication, problem solving and collaborative skills. This is a "people interactive" role, where the ideal candidate will be expected to interface with multiple cross-functional teams to drive discovery, assessment, planning and successful delivery of program objectives.
Responsibilities:
- Demonstrate In-depth understanding of engineering principles and concepts, as well as knowledge of various tools and software used in engineering operations.
- Drive effective programs and processes by forming relationships and strong partnership with cross-functional teams to ensure all aspects of the programs are supported and delivered to the highest standards.
- Manage project/program plans, risks/issues, dependencies, and schedule commitments to ensure alignment with the overall business strategy and the most efficient execution.
- Build and maintain program/project documentation and dashboards that communicate a comprehensive status to teams and key stakeholders.
- Work closely with Customer Support, Core Operations, Finance, and other Customer facing leaders/teams to facilitate continuous delivery of requirements as executable work items and smooth production launch.
- Facilitate program/project communication including kick-off and launch events, milestone reviews and status updates as needed.
- Facilitate risk/issue management and dependencies across the program deliverables and communicate their status to global teams.
- Demonstrate the ability to manage and resolve critical incidents and escalations in a timely manner, using effective communication and problem-solving skills to minimize impact and risk.
- Demonstrate the ability to develop and maintain incident response plans, including communication plans, escalation procedures, and crisis management protocols.
- Knowledge and experience in managing customer support processes, including incident management, problem management, change management, and service-level management.
- Bachelor's Degree in MIS, Computer Science or related field, or equivalent industry work experience.
- In-depth understanding of engineering principles and concepts, as well as knowledge of various tools and software used in engineering operations, to include a thorough understanding of SDLC from conception to production delivery.
- 2-5 years of Program Management experience in a high-tech organization successfully delivering small to medium, distributed enterprise Agile projects, including dependency mapping, project delivery sequencing, ability to understand both high level and low-level project delivery details. Experience delivering enterprise level customer programs/projects is a plus.
- Solid track record of setting and achieving detailed program/project goals.
- Strong analytical, problem-solving skills, and making data-driven decisions.
- High initiative and passion for helping teams continuously improve program/project delivery.
- Development experience in Java based web applications and micro services is preferred.
- Track record of managing executive level escalations and collaborating across the org to perform RCAs.
30-Day Plan (Orientation and Integration):
- Objective: Establish foundational knowledge and integrate into the team.
1. Training & Learning:
- Introduction to company systems, processes, and tools (Communication, financial modeling software, databases, etc.).
- Review company policies, procedures, and compliance requirements.
- Training sessions on company financial standards and reporting formats.
2. Roles & Responsibilities:
- Understand job expectations, key performance indicators (KPIs), and deliverables.
- Review team structure and individual roles.
- Familiarize with current projects and reports.
3. Relationship Building:
- Meet team members, key stakeholders, and cross-department colleagues.
- Participate in onboarding activities and one-on-one meetings with managers.
4. Immediate Contributions:
- Demonstrate the ability to comprehend and outline program workstreams, and updating risk-registers, project plans and communication presentations.
- Assist with on-going projects - co-pilot current projects with established project managers.
- Objective: Deepen understanding of workflows and demonstrate initial autonomy.
1. Project Involvement:
- Take ownership of projects.
- Begin to contribute ideas to project meetings or strategy discussions.
3. Process Optimization:
- Identify inefficiencies in workflows and propose solutions.
- Develop a basic understanding of opportunities to drive ownership of projects.
4. Feedback Sessions:
- Receive formal feedback from managers and peers on performance and integration progress.
- Objective: Demonstrate advanced program skills and take a proactive role in team initiatives.
1. Expanded Responsibilities:
- Lead projects.
- Prepare updates, risk-registers, project plans, program documentation and updates.
2. Collaboration:
- Build relationships with cross functional team members
3. Strategic Input:
- Demonstrate project ownership
- Contribute ideas to program related decisions.
4. Goal Alignment:
- Establish long-term professional goals with managers and identify opportunities for further skill growth.
180-Day Plan (Proficiency and Leadership Growth)
- Objective: Solidify expertise and prepare for advanced contributions.
1. Mastery of Tools, Projects & Processes:
- Become proficient in all company tools and processes
- Streamline and enhance program processes with innovative solutions.
2. Leadership Development:
- Mentor new hires or junior team members.
- Lead and own major projects.
3. Strategic Decision Making:
- Provide actionable insights through detailed analysis.
- Demonstrate long-term forecasting and risk mitigation strategies.
4. Evaluation and Growth:
- Conduct a self-assessment and review with managers to plan career development steps.
- Attend advanced training sessions or certification programs
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint's differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
$0 - $0 - $0
Base salaries for employees based in other locations are competitive for the employee's home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.
