The CCS Companies

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Systems Engineer - MA (Information Technology)



The CCS Companies is a leader in Business Process Outsourcing (BPO), providing expert solutions across various sectors including credit collection, customer contact services, and revenue cycle management. With a commitment to professional service and innovative technology, we aim to deliver exceptional results for our clients.

SUMMARY:

The Systems Engineer is a dedicated security position responsible for managing inventory and patch management systems for our corporate back-office. This includes applying service packs, hotfixes, security patches, drivers, firmware, and OS updates per industry best practices, as well as conducting system monitoring, vulnerability scanning, and remediation.

ESSENTIAL FUNCTIONS:

  • Regularly monitors system performance, applies patches and updates, and conducts routine maintenance to ensure reliability and security.
  • Creates and updates detailed documentation for system configurations, processes, and procedures.
  • Diagnoses and resolves hardware, software, and network issues promptly to minimize downtime.
  • Works closely with IT teams, vendors, and stakeholders to plan, implement, and improve infrastructure solutions.
  • Analyzes system performance data to optimize resources and plan for future growth.
  • Develops and maintains effective backup and disaster recovery strategies to protect critical data and services.
  • Implements and enforces security policies, perform vulnerability assessments, and ensure systems adhere to compliance standards.
  • Configures, manages, and optimizes Office 365 services, including Exchange Online and Teams.
  • Integrate on-premises systems with cloud environments using tools like Azure Active Directory or AWS Directory Service.
  • Participates in an on-call rotation.
  • Other duties may be assigned as required by business need.
  • Ability to maintain a consistent and regular attendance in accordance with an established schedule.
  • Ability to work onsite/in-office and in accordance with CCS and department policies and procedures.

QUALIFICATIONS:

  • 7–10 years of hands-on experience as a Systems Engineer in a Windows Active Directory environment, including administering Windows Server and applying service packs, hotfixes, security patches, drivers, firmware, and OS updates is required.
  • Proficient with VMware ESX (v7.x or higher) and vSphere, including centralized administration via Virtual Center, VCP certification is a plus.
  • Demonstrated experience designing, deploying, and managing cloud environments on Microsoft Azure and AWS, with a solid understanding of virtual networking, compute, storage, and security services.
  • Proven track record managing Office 365 services, such as Exchange Online, Teams, and integrating them with on-premises systems. Microsoft Certification a plus.
  • Familiarity with Azure Entra, including configuring multi-factor authentication, conditional access, and role-based access control.
  • Experience with blade server systems (preferably HP) and SAN technologies (preferably HP Nimble).
  • Self-motivated, committed to continuous learning, receptive to feedback, and adaptable to change.
  • Excellent written, verbal, listening, and presentation skills, with a strong ability to work effectively as part of a team.
  • Able to work outside normal business hours as needed for off hours maintenance is required.

EDUCATION REQUIREMENTS:

  • Bachelor's Degree required.
  • Microsoft Certification a plus.
  • VCP Certification a plus.

The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strongly urged to apply!

  • 7–10 years of hands-on experience as a Systems Engineer in a Windows Active Directory environment, including administering Windows Server and applying service packs, hotfixes, security patches, drivers, firmware, and OS updates is required.
  • Proficient with VMware ESX (v7.x or higher) and vSphere, including centralized administration via Virtual Center, VCP certification is a plus.
  • Demonstrated experience designing, deploying, and managing cloud environments on Microsoft Azure and AWS, with a solid understanding of virtual networking, compute, storage, and security services.
  • Proven track record managing Office 365 services, such as Exchange Online, Teams, and integrating them with on-premises systems. Microsoft Certification a plus.
  • Familiarity with Azure Entra, including configuring multi-factor authentication, conditional access, and role-based access control.
  • Experience with blade server systems (preferably HP) and SAN technologies (preferably HP Nimble).
  • Self-motivated, committed to continuous learning, receptive to feedback, and adaptable to change.
  • Excellent written, verbal, listening, and presentation skills, with a strong ability to work effectively as part of a team.
  • Able to work outside normal business hours as needed for off hours maintenance is required.

EDUCATION REQUIREMENTS:

  • Bachelor's Degree required.
  • Microsoft Certification a plus.
  • VCP Certification a plus.
  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Flexible spending account

  • Health insurance

  • Health savings account

  • Life insurance

  • Paid time off

  • Referral program

  • Tuition reimbursement

  • Vision insurance

Apply Salary Minimum: 90000Salary Maximum: 100000

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