Customer Service Advocate (Finance)
As a Customer Service Advocate, you will be responsible for interacting with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls while providing a premium customer experience during all stages of their Financial Services' contract. You will engage cross-functionally with departments such as Collections and Lease Loyalty to assist customers with various account maintenance tasks. Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle. You will handle interactions in an efficient manner in support of Average Handle Time and established department goals, and fully document all customer contact using the system tools available.
To be successful in this role, you will be trained on and expected to:
- Multitask and learn several computer programs, using multiple computer screens
- Comply with all applicable State and Federal regulatory requirements, as well as BMW Policies and Procedures
- Have a thorough understanding of how contracts work, including:
- Transaction history
- Contract types
- Interest accruals
- Lease/Loan Maturity
- Credit Reporting
- Title & Registration
Your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings throughout the week will be required. During the initial training period, you will be working onsite with your colleagues, trainer, and management team.
The pay for this role is: $41,600.00 with opportunities to earn additional incentives.
The pay for this role is based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
Specifics: Position is hybrid with the office location based in Columbus, OH. Relocation assistance is not available.
BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Requirements:
- High school diploma or GED
- 6-12 months customer service or financial services industry experience
- Preferences:
- Bachelor's degree
- 6-12 months early stage (0-29 days past due) collections experience
- 6-12 months automotive industry experience
WHAT YOU CAN LOOK FORWARD TO:
- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
Even more so than the generous compensation and benefits, the culture and values of BMW Group makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
All candidates considered for an offer of employment are subject to the satisfactory completion of a background investigation. Background investigations consist of verification of education, prior employment, credit history, criminal history, references, Division of Motor Vehicle history, and pre-employment drug screen to the extent permissible under applicable state law.
