Sr Cust Supp Mgt Supervisor (Finance)
As a Sr Customer Support Management Supervisor here at Honeywell, you will play a crucial role in leading and shaping our global customer support operations. You will be responsible for managing a team of Aftermarket Spare Parts customer support professionals and ensuring the delivery of world-class customer service. Your extensive experience in people management and customer support will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Sr Customer Experience Manager, and you'll work out of our Mason, OH location on a hybrid work schedule.
In this role, you will have a significant impact on our mission to provide exceptional customer support. Your leadership will drive a team of professionals to exceed customer expectations and strengthen our client relationships, resulting in unparalleled satisfaction. Your strategic influence will permeate throughout our global operations, ensuring that our customer support aligns seamlessly with our commitment to customer success.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.Great Opportunity at Honeywell! As a Sr Customer Support Management Supervisor here at Honeywell, you will play a crucial role in leading and shaping our global customer support operations. You will be responsible for managing a team of Aftermarket Spare Parts customer support professionals and ensuring the delivery of world-class customer service. Your extensive experience in people management and customer support will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience. You will report directly to our Sr Customer Experience Manager, and you'll work out of our Mason, OH location on a hybrid work schedule.YOU MUST HAVE
- Minimum 4 years of experience in customer support or related roles.
- Extensive people management experience
- Strong problem-solving skills
WE VALUE
- Bachelor's Degree in a related field.
- Excellent communication and interpersonal skills.
- Customer-centric mindset
- Lead and manage a team of Aftermarket Spare Parts customer support professionals, providing guidance, coaching, and support
- Develop and implement customer proactive notification strategies and initiatives to enhance customer satisfaction
- Manage customer support process improvement including CCR, AR discrepancies and monitoring progress
- Resolve escalated customer issues and provide expert assistance in complex cases
- Collaborate with other departments to address customer challenges and improve service delivery including but not limited to supply chain disturbances and cross-functional (AR, procurement, fulfillment) department problem solving
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
