Marketing and Sales Support Manager - MHL (Sales)
We are seeking a Marketing and Sales Support Manager for the Manufacturing Housing Department.
The Marketing and Sales Support Manager (MSSM) is responsible for leading a team that promotes products and service platforms within the Manufactured Housing division to support sales efforts. This role involves conducting market analysis, identifying target audiences, and developing strategic marketing plans in collaboration with the Regional Sales and Marketing Managers. The MSSM and their team work closely with Inside Sales Relationship Managers, Outside Business Development Executives (BDEs) and other key stakeholders to design and implement tactical initiatives aimed at maximizing market penetration across both B2C and B2B channels. These tactics include email, print ads, marketing collateral, digital presence and the coordination of trade conferences and events as examples
A core responsibility of the MSSM is to drive lead generation and strengthen existing relationships for the sales teams, while also enhancing Credit Human's brand awareness. This is achieved by aligning marketing campaigns with the credit union's mission, vision, and lending programs. Resources such as enterprise brand guidelines and collaboration with enterprise marketing are key in ensuring brand standards are kept and communication connects with the audience. The MSSM collaborates on the creation and distribution of regular sales and marketing trend reports and Voice of Customer data to inform decision-making and performance tracking.
Additionally, the MSSM serves as the CRM administrator and a subject matter expert (SME), collaboratively ensuring the effective management of customer (B2C and B2B) journeys throughout the lead, prospect, and transaction lifecycle.
This position requires registration as a Mortgage Loan Originator (MLO) with the Nationwide Mortgage Licensing System (NMLS) and Registry on an annual basis in addition to maintaining updates as needed. Initial registration is required immediately upon hire into this position. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as an MLO may result in disciplinary action, up to and including termination of employment.
If you have the skills and experience to lead dynamic marketing and sales support efforts, apply today and help us grow the Credit Human brand in your region!
Highlights:
- Oversees a team that drives regional marketing efforts and supports sales activities to enhance market presence.
- Conducts market research, identifies target markets, and recommends marketing strategies to the Regional Sales Manager.
- Works closely with direct and sales channel teams to execute tactical plans and coordinate trade conferences.
- Generates leads for Business Development Executives and promotes the Credit Human brand among current and prospective clients.
- Manages client onboarding, annual reviews, legal agreements, and ensures accurate documentation and system updates.
- Serves as the regional Salesforce SME and must maintain active registration as a Mortgage Loan Originator (MLO) with NMLS.
Experience:
Required
- Minimum 5 years marketing experience with proven positive results
- Previous management experience
Education:
Required
- High School Diploma or Equivalent
Preferred
- Bachelor's Degree
Licenses & Certifications:
Required
- Possess a valid driver's license with a satisfactory driving record
Skills & Knowledge:
Required
- Ability to work with minimal supervision
- Strong communication skills, verbal and written
- Independently motivated and the ability to motivate team
- Proficient in CRM functionality
- Microsoft Office applications
- Analytical skills
- Ability to work in a team environment and collaborate
- Customer Service Focused
- May require some overnight travel
- Organized and detail orientated
Preferred
- Digital marketing and social media skills (Pardot, Prezi, Camtasia, Articulate Storyline)
- Knowledge of credit union, real estate, mortgage and/or indirect lending marketing
Schedule: Monday-Friday, 8:30 am-5:30 pm
Salary Range: $75,987.00 to $82,412.00 Annually
Flexibility: In office, on site; not remote or hybrid
Level of Work: 2C
Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.
To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.
Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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