IT Service Desk Technician (Finance)

Unbottle YOUR Potential at Pepsi Bottling Ventures!

At Pepsi, we spread home-grown joy, in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nation's largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC, SC, MD, & DE.

APPLICATION INSTRUCTIONS:

CURRENT PBV EMPLOYEE, please login to Workday to complete the job application. Please do not apply here, apply internally through Workday.

If you are NOT a current employee, please click "Apply" and complete job application.

Job Description

PURPOSE OF THE JOB

The IT Service Desk Technician functions as PBV's first level IT support and serves as the end users first contact for all IT related issues as well as helping lead the team.

RESPONSIBILITIES/DUTIES

• Answer, evaluate, and prioritize all incoming IT service requests utilizing technical skills, research, and the Knowledge Base to resolve as many IT service cases as possible.
• Gather detailed information for IT Service incidents that require escalation to higher level IT support teams. Prioritize and escalate such incidents in accordance with IT standard processes.
• Install and troubleshoot desktop/mobile hardware and software according to department standards and procedures.
• Document incident resolutions and contribute to IT Service Desk Knowledge Base.
• Answering incoming calls for our Call Center entering Service Notifications for Technicians to repair PBV Equipment.
• Other duties as assigned.

MINIMUM REQUIREMENTS

• High school diploma or GED and three (3) years IT service desk experience required or two (2) years IT service desk experience with Bachelors Degree preferred.
• Excellent written and strong oral communication skills.
• Strong focus on team work and customer service.
• Solid understanding of networking is.
• Strong technical writing skills.
• Must have good organizational skills and be self-motivated with the ability to work in a fast paced environment.
• A+, MCP or equivalent technical certification preferred.
• Familiarity with Service Desk principals such as ITIL preferred.
• Ability to translate technical concepts into user friendly language.
• Understanding of process driven workflows.
• Able to travel 10%.
• Able to work hours necessary to complete assigned tasks.

ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS

Mental Functions

Repetitive job requiring frequent, but not more than normal mental or visual effort or alertness.

Physical Functions

Must constantly (67%-100%) sit. Occasionally (0%-33%) must climb, walk, stand, and lift less than 30 pounds.

EQUIPMENT USED

Laptop/PC Workstation/Smartphone. Computer/accessories, Microsoft Office applications, and general office equipment.

SUPERVISORY RESPONSIBILITES

None

LANGUAGE SKILLS

Must be able to speak, read, and write English proficiently.

Unfortunately, we will be unable to offer visa sponsorships to candidates.

EOE M/F/D/V

Pepsi Bottling Ventures is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-800-662-8792 or via e-mail at rmssupport@pbvllc.com