Inspira Financial Trust, LLC
Sr. Desktop Support Specialist (Remote) (Finance)
Duties & Responsibilities:
• Diagnose, research and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, anti-virus and other network devices/peripherals, both remotely and on-site
• Serve as a main point of contact for handling escalated issues and resolving more complex technical issues
• Research complex problems and work with vendors on support issues including coordination of hardware warranty repair
• Assist with management of Exchange and Active Directory environments
• Assist with management of mobile devices via Airwatch or Intune
• Assist with management of various corporate services and applications
• Own and drive implementation of new software, upgrades of existing software and procedural documentation and other projects
• Utilize strong understanding and skills in Incident and Request Management for tracking and reporting requirements.
• Provide on-call emergency services after business hours, holidays and weekends as required