Warranty Analyst (Manufacturing)
Your career begins at Cone Drive Operations, a Timken company! Cone Drive is located in beautiful Traverse City, Michigan and boasts nearly 100 years of success in the gearing industry. If you're ready for a challenging career that provides you with the ability to advance personally and professionally, look to Cone Drive. Our employees make the world more productive by improving the efficiency and reliability of the machinery that keeps industry in motion.
The primary responsibility of the Warranty Analyst is to lead the warranty process from initial customer notification through satisfactory resolution of the issue. Additional responsibilities will include supporting continuous improvement initiatives for manufacturing operations and various activities required in maintaining the quality management system.
- Performs customer support for warranty issues by reviewing the customer's reported issues, applications and evaluation of returned product.
- Primary customer interface from initial notification from customer, case initiation to final reporting of warranty return evaluation disposition.
- Facilitates containment, root cause and corrective actions associated with warranty return to prevent future occurrences in cooperation with Operational, Engineering and Customer Service functions.
- Maintains good rapport and productive communications with customers, field representatives, team members and other departments.
- Coordinates actions to support customers and help in maintaining business growth.
- Presents warranty reports and explains details to customers along with disposition of warranty status.
- Prepares and presents warranty status and trends to Cone Drive teams.
- Prepares orders and routings to complete repairs for warranty returned product.
- Performs customer on-site warranty service calls or evaluations as needed.
- Supports internal audit process for the Quality Management System.
Requirements:
- Bachelor of Science in Engineering, Manufacturing, or related discipline; or equivalent combination or education and experience.
- 3 to 5 years experience in a Quality Engineering or related role.
- Proficiency in root cause analysis tools (5 Why, FMEA, Pareto, fishbone)
- Prior experience in a technical customer support role in gearing or related industry preferred.
- Strong analytical and problem solving skills.
- Six Sigma or related training preferred.
- Must possess excellent verbal and writing skills.
This position may require access to United States export controlled technical data ("CTD") and hardware under the Departments of US State (ITAR) and/or Commerce (EAR). Eligible candidates are; US Citizens, Green Card holders, Asylees or others eligible to receive US export license authorizations. Candidate must be authorized to work in the US.
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
The Timken Company, a global technology leader in engineered bearings and industrial motion, designs a growing portfolio of next-generation products for diverse industries. For more than 125 years, Timken has used its specialized expertise to innovate and create customer-centric solutions that increase reliability and efficiency. The company posted $4.6 billion in sales in 2024 and employs more than 19,000 people globally, operating from 45 countries. Timken has been recognized among America's Most Responsible Companies and America's Greatest Workplaces for Diversity by Newsweek, the World's Most Ethical Companies® by Ethisphere and America's Most Innovative Companies by Fortune.
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