Coordinator II (Olive Branch) (Finance)
Join TK Elevator as a Coordinator II in Olive Branch, MS, and help shape safety in the workplace—apply now to make a difference!EDUCATION & EXPERIENCE:
- High School and/or Technical School Diploma required.
- Bachelor's Degree or Associate Degree in a field a plus.
Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.
ESSENTIAL JOB FUNCTIONS:
- Process PO's from Customers
- Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
- Process returned goods paperwork, issue credits/debits.
- Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
- Supply quotes to customers for material in a prompt and accurate manner.
- Identify and resolve order discrepancies in a timely manner.
- Resolve customer inquiries via phone or email
- Handle high volume calls while performing all other task
- Lead special projects and other duties as assigned.
- Two or more years of customer service experience in a heavy call volume environment is required
- Elevator part knowledge and five or more years elevator technical experience is a plus
- Working knowledge of Word, Excel and heavy Outlook is required
- The ability to read, interpret and comprehend technical drawings and specifications is required.
- Effective verbal and written communication skills are required.
- Must be organized and detail-oriented to perform and manage tasks as assigned.
