Field Service Technician (Maintenance)
Interested in a career with a high-tech German company? Do you share our vision of using technology to make public transit better? INIT Innovations in Transportation (INIT) is seeking an experienced Field Service Technician.
This position will be based in our North American headquarters located in Chesapeake, VA.
Key Responsibilities:
- Prototyping, planning, and oversight of the installation of complex electronic and networking systems on vehicles and in transit authority bus depots.
- Troubleshooting, component repair, and technical maintenance of on-board electronic equipment in buses, trains, and other transit vehicles.
- Work will take place in Transit Authority garages and transit vehicle OEM manufacturing facilities. Work hours may vary depending on Transit Authority or OEM needs. This could include off-hour support and include short notice taskings.
- Training of customer staff and subcontractors. Perform quality control on work performed by customer maintenance personnel.
- Supervision of subcontractors during installation.
- Oversee, create, and update standard customer service documents. This includes but is not limited to Preventive Maintenance checklists, Acceptance Test Procedures, Troubleshooting documentation, and Knowledge Base entry.
- Works closely with various customer departments and subcontractors, acting as a single point of contact.
- Ensure tasks are completed on time, open issues are resolved in a timely manner, and issues are escalated as appropriate.
- Reports work status to project managers and provides regular, informal performance feedback to immediate Supervisor about maintenance support by customer.
- Candidate will work on-site at multiple locations throughout North America with extensive travel up to 70%.
- Some international travel, including training at INIT's German headquarters required. Candidates must have or be capable of obtaining a valid US Passport and can legally travel to Canada.
Physical/Mental Demands and Work Environment:
- Required to lift tools and equipment up to 50 lbs.
- The work will require you to position yourself regularly to be stationary for 50% of your workday, ascend/descend stairs, and kneeling and/or squatting underneath vehicles to perform installations.
- May be required to fit into small, cramped workspaces on vehicles, buses and trains that require getting into awkward positions while performing installations at the work site.
- May be required to work outside during on-site installations and will be exposed to prolonged hot and cold temperature weather conditions.
- Must be able to adjust to non-standard work hours based on customer requirements.
- Exposed to work environments that may contain dirt, dust, unpleasant odors, and grease.
- Must have a valid Driver's License.
- Expected to be able to read and learn technical material, write, interpret data, problem solve and communicate with the customer.
- Must be able to crimp and solder multiple types of connections and be able to use the associated tools required for each style of pin or socket.
- Must be able to give detailed service reports and be able to create installation documentation for a multitude of different vehicles.
Knowledge and Experience:
- Associate's degree in Electronics Technology and a minimum of 3 years' of applicable experience. Will consider motivated recent grads with less experience and a high level of basic skills.
- Experience with electronics, computer systems, wireless communications, wired communications, networking, and Windows software applications.
- Extensive electronic troubleshooting experience required. Candidates must be proficient with standard tools such as multi-meters and oscilloscopes and the ability to read schematics, CAD drawings, and technical documentation.
- Mechanical skills including experience with cabling, mounting of electronic assemblies, grounding, shielding, and soldering.
- Experience with MS-Office including Word, Excel, Outlook, etc.
- Must be able to work independently and have leadership qualities such as assertiveness, motivation and decision making.
- Superior written and verbal communication skills required. English skills only (German not required!)
- A strong technical writing background.
ABOUT INIT:
- INIT provides sophisticated Intelligent Transportation Systems for Public Transit Authorities, including Fleet Management, Real-time Passenger Information, Fare Collection Solutions. INIT employs over 1,000 staff members around the world with a strong focus on IT and engineering.
- The key to INIT's success is our committed team of employees. We view our staff as the main source of potential to deliver our competitive edge. A position with INIT offers you not only challenging tasks, but also the opportunity to rapidly develop personal and professional skills with a successful and constantly growing international company.
BENEFITS:
- INIT offers challenging tasks and responsibilities in a successful team with a pleasant working atmosphere and the opportunity for personal and professional growth. We offer a generous vacation package, 401K, medical, dental, vision, disability and life insurance.
- To learn more, please visit our website at initusa.com.
INIT IS AN EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
