Headend Engineer (Maintenance)
Internal Job Title (Job Code Description): Headend Engineer
External Job Title: Headend Engineer
Job Code: B1043
Department: Technical
Reports to: Network operations Manager
Location: Winona, Minnesota
Position Type: Full Time
FLSA Status: Computer Related
EEO Code: Professionals
Supervises Others: No
Rate: $34.00 - $40.00/hour
Location: On-site
Headend Engineer I
This position will assist in troubleshooting, support and maintenance of network elements and connections required to support Broadband networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed. May provide support for moderate services and other products.
Primary Responsibilities Include:
• Moderate knowledge of RF and IP technologies, HFC design, as well as optical test equipment (such as OTDR, Optical Spectrum Analyzer, Fiber Light Identifier, Optical Fiber Scope and Optical Power Meter).
• Fundamental knowledge of Video Networking, IP, FTTH, and DOCSIS. DOCSIS 3.1 deployment experience.
• Expertise to consistently make various industry cable connections in tight spaces by bending, reaching, twisting as well as work with small components and wires to make cable connections.
• Proficient experience in support of network configurations/protocols
• Knowledgeable in AC / DC electrical powering, maintenance, and design. Knowledge applicable to battery strings and back-up generators.
• Working knowledge of Windows-based Personal Computers including experience with Windows based applications including Microsoft Office suite products, CADD, and Internet.
• Skill in using small hand and power tools.
• Required ability to read maps, complete documentation, inspect, install, and repair materials and equipment.
• Ability to communicate in person and by telephone.
• Willingness to work flexible shifts and be on-call as needed.
The successful Headend Engineer has:
· High school degree or GED equivalent is required or Post-high school education preferred.
· CompTIA Certificates
· General experience of CATV, Broadband or Networking experience
· Under moderate supervision, responsible for the delivery of high quality off-air, satellite, microwave, and digital transport programming up to the outside plant
(point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission, CAT 6, and other ISP technologies. This includes the installation, construction, operation and repair, with root cause analysis of all equipment associated with the Headend.
· Transact HE and facility Technical Quality Assurance (TQA) inspections; Ensure all cabling, equipment installation, power and cooling follows company standards. Implement approved methods of procedure.
· Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols.
· Setup and operate legacy headend equipment including but not limited to signal processors, modulators, demodulators, IRD's and IRT's
· Responsible for analog and digital channel level measurement and quality testing along with periodically testing equipment and quality of signal throughout the network.
· Install, maintain, and perform testing and required documentation of emergency alert systems.
· Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
· Support and maintain protocol compatibility standards, develop and implement network enhancements.
· Work on projects / systems / issues of moderate to medium complexity surrounding network planning, configuration and optimization.
· Execute network problem resolution and all required HE Proof of Performance Tests as needed. Also perform all daily, weekly, monthly and quarterly testing and logging.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
