Configuration Tech (Information Technology)
WHO WE ARE
Empowering Connections, Inspiring Possibility
SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet's people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.
The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.
What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.
With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta and Washington, D.C.
WHAT YOU'LL DO
The Configuration Tech plays an important role in meeting the goals of our Implementation Department. They do this by following platform documentation and production defaults in order to properly apply customer-specific, order-specific, and hardware-specific software to network hardware. The ideal candidate will have a passion for technology as well as a knack for diagnosing and resolving technical problems.
Major duties and responsibilities:
- Configure various network and digital signage equipment across a wide range of hardware to customer-required specifications
- Assemble network hardware from build documentation
- Test network equipment to ensure 100% quality
- Troubleshoot problems with network system configurations, including hardware and software
- Ensure that customers receive the highest level of customer service
- Work with the Engineering department to develop and test new configuration templates
- Work with Logistics and Project Coordinators to ensure scheduling and productivity goals are met
- Adhere to safety procedures and guidelines at all times
WHO YOU ARE
To perform this role successfully, the Configuration Technician must be able to satisfactorily perform each duty. The requirements listed below are representative of the knowledge, skill, education, and overall experience required for the role.
Experience and Education
- 1–3 years of networking or help-desk experience, or technical training school
- Hands-on experience with network and/or desktop hardware and peripherals
- Experience with various operating systems and software, i.e., Microsoft Windows, MS Office, etc.
- Ability to work independently and as part of a team
- Ability to follow instructions and work within pre-established guidelines
- SAP experience preferred
- Experience with Cisco and Fortinet equipment preferred
WHERE YOU'LL WORK
- Work is to be completed on-site; no remote work offered for this position
- The primary work area is in an indoor environment
- Some work to be completed in a non-temperature-controlled warehouse
- Day shift
- Weekend work is possible for large projects
PHYSICAL REQUIREMENTS
- Must be able to sit for long periods of time
- Extensive use of hands and fingers for lots of typing, and extensive use of eyes for intense focus on a computer screen
- Able to lift up to 50 lbs
Classification*: Hourly/Non-exempt
Position: Full Time
Travel Requirements: None
Direct Reports: None
Ready to join a team that values trusted connections? Apply now!
Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.
As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.
Please contact Katie.Halstead@SageNet.com for any questions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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