Patient Service Representative (Healthcare)

Make a difference every day at Amoskeag Health! As a Federally Qualified Health Center (FQHC) and nonprofit primary healthcare organization, we provide high-quality, affordable care to our community and ensure everyone has access to healthcare.

Join a team thats dedicated to making an impact. Our collaborative, team-based approach brings together medical providers, Behavioral Health Clinicians, Case Managers, Care Coordinators, and Community Health Workers to deliver comprehensive, patient-centered care. Ready to be a part of something meaningful?

RESPONSIBILITIES:
Greet patients and guests to the Health Center.Check in patients; verify demographic and personal data, prior balance and insurance information, and make changes/notations (as necessary). Screen patient for the ability to pay. Set up payment plans according to facility guidelines.Collects from patients when identified balances are due.Completes the full process of Financial Assistance; educates patient, provides information to patient, calculates, notes account accordingly, provides patient with approval/denial letter and adjusts account accordingly as outlined by department procedure.Perform Medicaid, New Hampshire Health Protection Program, Marketplace, and intake screenings to include interview, documentation, health insurance and discount eligibility/determination, Medical Discount Card distribution and updates as indicated.Provide education on health insurance coverage in a fair, accurate and impartial manner. Provide timely referrals for individuals needing additional assistance and to the office of health insurance consumer assistance to address consumer grievances, complaints, or questions about their health plan coverage, or a determination.Coordinate and perform all monthly Medical Discount Card renewals (mailings and face-to-face interviews) and reports as appropriate for discount expirations.Coordinate all new patients requests from affiliated agencies and schedule appointments according to protocol in a timely manner.Maintain New Patient Desktop requests and respond to all patient calls and inquiries in a timely and professional manner.Respond to individuals seeking to access care as a new patient of the Health Center. Enter patient demographic data into the practice management system. Schedule new patient appointments via phone or walk in based on protocol in practice management system and update chart information.Notify clinical staff, by the means provided (telephone/teams/paging), of patients seeking assistance beyond your skill level.Monitor waiting room activity to ensure patient safety.Assist in printing reports; maintain stock of forms and office supplies as directed by supervisor.Back-up other Patient Service Representative personnel as needed.Translate for patients as directed by supervisor, if appropriate, and as qualified.Attend scheduled department meetings, as well as participate in other Health center meetings as directed. If absent, responsible for reading minutes of meeting and signing the documentation.Complete any mandatory safety-related and infection control in-services as designated by Senior Management Team.Safeguard patient privacy and confidentiality and demonstrate sensitivity to cultural diversity of population being served.Follow all Personnel Policies received at the time of employment.Other responsibilities as assigned by Front Office Manager.