POSITION SUMMARY

We are seeking a highly organized and detail-oriented individual to join our team as a Food Runner / Server. The Food Runner is a professional who is responsible for quickly and accurately delivering orders from the kitchen to customers at the restaurant.

ESSENTIAL FUNCTIONS

The Food Runner:

• Obtain and maintain a working knowledge of all food menus.
• Assure guests have everything they need on the tables after delivery of food. 
• Ensures guest has proper silverware, napkin, share plates when delivering food.
• Keep the kitchen station clean and organized.
• Utensils polished and stocked.
• Assist all servers, bartenders, and managers with carrying plates.
• Communicate effectively and courteously with guests, and co-workers.
• Communicate food orders to chefs/cooks, paying attention to priorities and special requests (e.g., food allergies)
• Perform calmly and effectively under stressful conditions.
• Promote an atmosphere of teamwork by assisting co-workers.
• Report to work in a complete required uniform.
• Maintain a well-manicured appearance and persona that reflects the image of the restaurant.
• Meet personal schedule requirements punctually.
• Be courteous, friendly, and pleasant.
• Stand and walk for an entire shift.
• Safely transport items to and from kitchen on a slick uneven surface.
• Lift and carry multiple plates from kitchen to dining room.
• Safely move about in all areas of the restaurant.
• Supports a strong commitment to provide excellent guest service and ensures a pleasant and enjoyable dining experience for snack bar patrons. 
• Completes training requirements and follows service standards as trained.
• Greet guests promptly and courteously.
• Understands and executes established procedures for verifying guest's ability to legally purchase and consume alcohol and knows how to prevent a guest from overindulging.
• Learn all menus and can communicate all food and beverage offerings.
• Prepare guest orders as needed, to include sandwiches, hot dogs, etc.
• Effectively uses suggestive selling techniques while taking guest orders.
• Records and prepares food and beverage orders, enters orders into the computer system, and safely delivers orders to guests.
• Monitors and addresses guest needs during meal.
• Collects monies owed for food and beverages and properly performs all guest check accountability procedures.
• Performs tip declaration activities.   
• Performs daily cleaning activities, and all open and closing checklist items as may be appropriate with your assigned shift.
• Performs food running and station set-up / break-down responsibilities as assigned.
• Flexibility with work schedule and availability to meet business demands.
• Performs any other duties, assignments and responsibilities as requested.
• Follow all health department rules and regulations for food prep and sanitation requirements.
• Provide your own cash bank (suggested amount $100-$150 in change and small bills).

The food runner / server may also perform other duties as required by management

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials

Experience

Experience using a POS system is required.

Experience with Lightspeed POS or similar point-of-sale systems is a plus.

Experience in resort or golf course settings is a plus.

ECGM's Core Competencies

Active listening: Ability to actively attend to, convey, and understand the comments and questions of others.

Autonomy: Ability to work independently with minimal supervision.

Oral Communication: Ability to communicate effectively with others using the spoken word.

Energy: Ability to work at a sustained pace and produce quality work.

Friendliness: Ability to exhibit a cheerful demeanor toward others.

Judgment: The ability to formulate a sound decision using the available information.

Organization: Possessing the trait of being organized or following a systematic method of performing a task.

PHYSICAL REQUIREMENTS

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The position requires standing for extended periods.

The lead server works in all properties owned by Sea Trail Golf Resort. Job duties may require daily travel between locations on the property.

During busy shifts, they are under pressure to serve customers quickly and efficiently. Hours may include late evenings, weekends, and holidays.