Data Services Associate (Administrative)

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest data, media, and marketing company in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

Job Summary: The Data Services Associate plays a critical role in ensuring the accuracy, timeliness, and quality of client deliverables across multiple operational functions, including verification, ICL processing, and reporting. While each team member may have a primary focus area, all associates will be cross-trained to assist in other areas as needed to support workload fluctuations, maintain service levels, and foster a flexible, collaborative team environment. This position works closely with Account Managers, Operations personnel, and IT/Data Services leadership to ensure processes run smoothly and client expectations are met.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Verification & Balancing:

Verify ICL releases and ensure all balances are correct before deposits and reports are sent to banks and clients.

Audit checks for accuracy and reporting compliance.

Print and deliver cash checks for processing and balancing.

ICL Processing & File Management:

Coordinate with Production on batch release schedules.

Assist with batch balancing, releasing approved batches, and sending files to the appropriate financial institutions.

Send other client-required files as needed.

Reporting & Data Integrity:

Generate and deliver daily, weekly, monthly, and special reports according to client-specific requirements.

Perform CRM balancing and investigate discrepancies (e.g., dropped records), ensuring corrections are processed accurately.

Work with multiple systems (AS400, CRM, Aegis Export, SharePoint) and follow client-specific processes.

Cross-Functional Support:

Assist in scanline approvals as needed.

Provide backup coverage for other team members' duties during peak workloads, absences, or special projects.

General Responsibilities:

Communicate effectively with internal teams and clients to resolve issues and provide exceptional service.

Perform other duties as assigned.