*Intermediate Technology Support Specialist (Project Management)

Team-IT Mission Support

Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems?

Technology Support Specialists play a critical role on the OU IT Mission Support team with responsibility for delivering IT services, managing administrative/academic relationships, and establishing technological support and strategies for service areas.  Specialists support and meet technology needs that align with the culture, goals, and needs of the service area and must have broad technology experience. These important positions will coordinate and manage the process of service delivery, technology integration, and collaborative solution building. This role will be primarily supporting the College of Medicine.

Duties: 

• Configures hardware installations and system applications.
• Installs all computer hardware and associate equipment and all software packages.
• Performs diagnostic testing and troubleshooting.
• Resolves IT issues in a timely manner.
• Communicate with employees to discuss problems.
• Assists employees through the process of fixing software, e-mail, web, and other application issues.
• Prioritizes workload to ensure the most critical issues and resolved first.
• Documents common support procedures that employees can follow.
• May provide support remotely.
• Ensures optimal performance of the system by working with external software and hardware consultants and manufacturer representatives.
• Performs various duties as needed to successfully fulfill the function of the position.

Required Education: Bachelor's degree AND:

• 36 months' experience in IT Help Desk, Client Support, or related field.

Equivalency/Substitution: Will accept 48 months related experience in lieu of the bachelor's degree for a total of 84 months related experience.

Skills: 

• Proven record of delivering exceptional customer service and building relationships with customers.
• Support faculty and staff (hardware, peripherals, and OS/software installation support)
• Knowledge of different applications and systems.
• Ability to diagnosis and solve IT problems.
• Knowledge of remote desktop applications.
• Strong analytical and problem-solving skills.
• Ability to communicate verbally and in writing.
• Excellent interpersonal skills.
• Willingness to learn new technologies and tackle challenging problems.
• Proven performance delivering contract-based service to customers.
• Strong oral and written communication skills.
• Must possess knowledge of current personal computer hardware, operating systems, client/server, and network technologies, including printers and peripheral devices.
• Windows and Mac OS experience preferred.
• Audio/Visual experience preferred but not required. 

Working Conditions: 

• Physical:
  • Sit for prolonged periods of time. 
  • Use of a computer. Manual dexterity.
  • Communicate effectively and listen. 
• Environmental:
  • Standard Office Work Environment. 

Equal Employment Opportunity Statement:  The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Why You Belong at the University of Oklahoma: The University of Oklahoma, fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.