Customer Service Representative- KC Ready Mix (Finance)
Job ID: 513458
Century Concrete, Inc., a CRH company, has operated since 1982. By building solid partnerships with our communities, customers, and employees, we have nurtured solid growth. With safety first, our priority is to attract, develop and retain talented employees through a culture of high performance, career building opportunities based on mutual commitment and a balanced, high quality of life.
Pay: $25 an hour, based on experience.
Position Overview (Closing CSR Shift)
The Customer Service Representative position is responsible for functions including but not limited to having a good understanding of the ready-mix business. The Customer Service Representative needs to be familiar with the delivery area and must be able to assist lost drivers in finding jobsites, determine travel times to jobs and determine the best plant location to service jobs. Need to be familiar with different truck capacities and what products are available at the various plants and sites.
Key Responsibilities (Essential Duties and Functions)
• Answer the phone promptly with a pleasant and accommodating tone of voice.
• Field high volume of phone calls per day.
• Deliver top notch customer service company foremen, all plants/worksites, as well as outside customers.
• Take the customer orders in a detailed, timely and professional manner and record accurate delivery and product information on the order.
• Schedules orders for drivers in a timely and efficient manner to provide customer service and promote customer satisfaction.
• Build a rapport with customers and establish good working business relationships
• Responds to customer inquiries and complaints concerning the status of orders and related issues as appropriate. Relays information to the appropriate department manager.
• Observes the flow of business on dispatch monitors and notifies customers when requested delivery times cannot be met. Reschedule deliveries or specify the time of delay as appropriate.
• Contact customers regarding details for specific orders and stimulate new orders, particularly from regular customers who have not placed orders recently.
• Collaborates with sales, quality control and operations personnel regarding general business conditions and specific customer orders.
• Performs other job-related duties as assigned.
• Regular and predictable attendance at assigned times is mandatory.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education/Experience
• Minimum of a high school diploma or general education degree (GED) required. AA degree or college level experience preferred.
• A valid state driver's license and satisfactory driving record is required.
• Two to four years of experience working in a dispatching environment.
Work Requirements
• Must be 18 years old or older.
• Must pass pre-employment physical, drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as outlined in the Employee Handbook.
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
• Must be willing to work 50-55 (+/-) hours a week and weekends when necessary (per rotation).
• Must have the ability to work without close supervision.
Knowledge/Skill Requirements
• Adaptable to continuously changing work tasks.
• Effective verbal and written communication skills and an ability to work with management and employees of all levels.
• Attention to details, communication, coordination, organization and decision-making skills needed.
• Ability to exercise initiative and sound judgment, and to react resourcefully under varying conditions.
• Ability to analyze issues independently.
• Ability to perform under pressure.
• Ability to handle stress.
• Ability to understand and follow complex verbal and written instructions.
• Ability to accurately and effectively use the computer monitoring system.
• General knowledge of concrete and related industry practices.
• Ability to meet attendance schedule with dependability and consistency
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Able to sit for long periods of time.
Work Environment
• Standard office environment
• Fast-paced unpredictable environment.
• The noise level varies from quiet to moderate.
• Summer/Winter schedule variation.
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Century Concrete Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
